Our CSRs are engineered to encounter cold-calls, while still managing to endorse product/service and bringing in the maximum number of leads. We market USPs of the offerings and identify prospects.
We perform all contact center activities pertaining to CSRs reaching out to customers, essentially to follow-up on issued tickets or to verify orders placed. No query is left unattended under our unmatched supervision.
We value the essence of after-sale service and offer customer support par excellence. The relentless efforts of our CSRs in actively resolving product/service queries are second to none!
How we do it
We design unique individual scripts for all our campaigns to make sure the intended purpose of the campaign is fulfilled. We do this by first discussing the campaign in extensive detail with our partners and valuing their input to make sure we understand their vision.
We engineer individuals to bring out their conversational abilities on-call. Corresponding to an extensive experience of the senior management in the field, the Backend team manages to apprise recruits on a multitude of scenarios which may take place and require them to think out of the box. Our training schedule is a one of a kind blueprint which necessitates trainees to go past a mock session in order to become a part of the Backend team.
We use data that is effective and efficient in making our outbound campaigns the most successful in the market. Our filtered data not only increases efficiency, but also reduces the cost of the entire operation.
We Like To Have Our Numbers Speak for us
Who we are
We are a team of talented professionals providing Telemarketing solutions.
We are the decisive factor behind your success
Empower Technology Solutions provides telemarketing solutions and its associated IT services. We specialize in Telemarketing, VoIP and Data Campaigns being run in USA and Australia. Currently, we provide an array of services to major solar companies in USA. Our company culture focuses on ensuring customer satisfaction through quality results.